Classify the failure first
Service or maintenance
Many players fail at the same step, an official notice exists, or the status changes by region.
Queue or capacity
You reach authentication but cannot enter a server, character creation is restricted, or the queue does not advance.
Account or entitlement
One account fails, advance access is missing, or the wrong Steam/PURPLE identity is linked.
Client or files
The launcher cannot patch, files fail verification, the game crashes, or an anti-cheat component does not start.
Network path
The failure changes between networks or regions while official service status appears normal.
PC compatibility
The error appears after launch with a graphics, memory, driver, or operating-system symptom.
Five-minute diagnostic order
1. Copy the exact code and timestamp
Record the complete message, launcher, region, server, and the step that failed.
2. Check Launch Live
If servers or maintenance explain the failure, stop changing the PC and wait for an official update.
3. Confirm the correct client
Steam test users must use the release client; verify the selected Steam or PURPLE account.
4. Use built-in repair
Restart the launcher, verify files through the platform, and install pending supported driver or OS updates.
5. Escalate with evidence
Send the exact code, timestamp, platform, region, reproduction steps, and a redacted screenshot to official support.